Course reservation for mosaic “Experience” workshops

To secure a place in any of our mosaic experience workshops, full payment is required at the time of booking. This ensures your participation and allows us to prepare the appropriate materials in advance.

Payment terms

• Payment deadline: Payment must be completed within 7 days after receiving the payment link.

• Reservation confirmation: Your booking is confirmed only once payment is received. If payment is not made within the 7-day window, the reservation will be released automatically.

• Accepted payment methods: Credit card and bank transfer.

Refund policy for the mosaic “Experience” workshops

We understand that unforeseen circumstances may occur. For this reason, we offer a clear and balanced refund policy.

Refund conditions

• Deadline for requests: Refund requests must be submitted by email to artefactmosaic@gmail.com

• at least 30 days before the course date.

• After the deadline: Refunds cannot be issued for requests submitted less than 30 days before the course date.

• Processing: If the request is submitted within the permitted timeframe, the course fee will be fully refunded.

Example:
For a course scheduled on April 15, the refund request must be received before March 15.

Refund policy for the five-day mosaic workshops

Our five-day professional workshops require significant preparation and material allocation. For this reason,

the cancellation policy differs from shorter workshops.

Refund conditions

• Deadline for requests: Refund requests must be sent at least 90 days (3 months) before the workshop start date.

• After the deadline: Refunds cannot be issued for requests submitted less than 90 days before the workshop.

• Processing: If the request is submitted within the permitted timeframe, the full workshop fee will be refunded.

Example:
For a workshop scheduled on August 15, the request must be received before May 15.